Shipping policy

Dispatch times
We roast at our Mortdale roastery and dispatch orders Monday to Friday. Orders placed before 2pm (Sydney time) on a business day are dispatched the same day. Orders placed after 2pm, on weekends or on public holidays are dispatched the next business day.

Where we ship
We ship to all addresses within Australia, including PO Boxes and parcel lockers. We do not ship internationally at this time.

Shipping rates
Shipping costs are based on your delivery postcode and the size of your order. Your shipping cost is calculated at checkout before you pay.

Delivery timeframes
All orders are sent with Australia Post. Once your order is dispatched, delivery times depend on your location and the shipping option you choose at checkout. For an estimate, you can use the delivery time calculator on the Australia Post website.

Australia Post delivery times can’t be guaranteed and may be longer during peak periods such as Black Friday, Christmas and public holidays.

Click and collect
You can choose free pick-up at checkout from our roastery:
U1/75 Boundary Road, Mortdale NSW 2223
Pick-up hours: Monday to Friday, 5:30am to 1:30pm (excluding public holidays)

We’ll email you when your order is ready to collect. Please bring your order confirmation.

Subscriptions
Subscription orders are dispatched on your scheduled date. Shipping for subscription orders is calculated based on your delivery postcode, in the same way as all other orders. You can change your delivery frequency, skip a delivery or update your address from your account before your next dispatch date.

Tracking your order
Once your order has been dispatched, we’ll email you an Australia Post tracking link.

Address details
Please check your shipping address carefully at checkout. We can’t be responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, contact us as soon as possible and we’ll do our best to update it before dispatch.

Lost or damaged parcels
If your order arrives damaged, or tracking shows it as delivered and you haven’t received it, please contact us within 7 days of the expected delivery date. Include your order number and photos of any damage. We’ll work with Australia Post to resolve it and arrange a replacement or refund where appropriate.

Contact us
For questions about your order, please get in touch through our Contact Us page.